Archive, trash, spam, and undo

What does each action do?

None of these deletes mail for good. Your provider empties Trash and Spam on its own schedule.

How do I archive or trash mail?

• In the inbox view, with the buttons on a message or on selected rows.
• In chat: "archive 2 and 5", "trash everything from that sender".

For more than 5 messages, your AI shows you the count and waits for your OK. For more than 25, it shows a preview first, and nothing moves until you agree. Trashing by sender leaves mail from real people alone. Trash those one by one.

How do I report spam?

1. Choose Spam… on an open message, or ask your AI: "report this as spam".
2. Your AI shows an approval prompt, or gives you a link to an approval page. Approve it there. Saying yes in chat is not enough.
3. The message moves to your Spam or Junk folder, and the sender is added to Blocked senders. For a company address, the whole domain is blocked.

Spam is reported one message at a time. On the website, Report as junk on a single message moves it to Spam after one confirm and adds the sender to Blocked senders, the same as above. The confirm names what gets blocked.

How do I undo a change?

• In the view: choose Undo in the message that appears, or at the bottom of the list.
• In chat: say "undo that".
• On the website: choose Undo under Recent changes on Today, or on the change in Activity.

Undo works for 7 days and only once per change. After you undo, the row on Activity says Undone. Stars, read or unread, snoozes, and labels can be undone too. Unsubscribing and sending cannot.

Undoing a spam report puts the message back and unblocks the sender. Your mail provider may still remember the report.

What about VIP mail?

VIP mail is never part of a bulk archive, trash, or label. To change one VIP message, act on it alone, and confirm when asked. See VIPs.

If undo does not work, see Why can't I undo a change?