Open full emails, load images, and get attachments

Why do I see plain text first?

When you open a message, you see a plain-text version right away, because it loads fast. Choose Show as designed to see the email the way the sender laid it out. Choose Show text version to switch back, or Open full screen for more room.

Why are images off?

Remote images are blocked at first, and you see "Images are off." Choose Load images to show them. Images load through Inbox Triage, so the sender never sees your IP address. A tracking image can still tell the sender the email was opened, which is why images wait for you. Images over 5 MB do not load.

Can an email run code?

No. The designed version shows in a locked-down frame. It cannot run scripts or reach the rest of the page.

How do I download an attachment?

• An opened message lists its attachments with their size. Choose Download to get the file.
• The download link works for about 15 minutes. If it expires, choose Download again.
• Files over 50 MB, or files your mail server reports no size for, are not served. Open those in your mail app.
• You can also ask your AI: "download the PDF from Dana's email." It gets a link that works for about 15 minutes. Apps that can run commands, like Claude Code, can save the file for you.

We never store attachment files. We fetch one only when you or your AI ask for it. Attachment downloads need Pro. On the trial, attachment names and sizes sync, but the file itself does not download.

Can I see attachments on the website?

Only their names and sizes, on a single message you open from Today. See What the website is for.