Troubleshooting

Sync not updating, sign-in warnings, failed unsubscribes, and limits.

Sync is not updating
New mail is missing or the inbox looks stale. What to check, in order.
"Google hasn't verified this app"
Why Google shows this warning when you connect Gmail, and what to do.
Microsoft says I need admin approval
Your organization only allows apps its IT team approved. Here is what to ask for.
Unsubscribe failed or did not work
Why an unsubscribe request can fail, and what to do instead.
Undo is not available
Undo lasts 24 hours and works once. Other reasons it can fail.
"Too many requests" and other limits
The limits you might run into, and how long to wait.
I see sample or demo messages
An inbox without a sign-in can show labeled sample mail. Connect it to see your real mail.
My AI app does not see Inbox Triage
The connector is missing, turned off, or signed out. Checks for each case.
Troubleshooting: common questions
Quick fixes for the problems people hit most.