Troubleshooting

Sync not updating, sign-in warnings, failed unsubscribes, and limits.

Why is my inbox not showing new mail?
New mail is missing or the inbox looks stale. What to check, in order.
Why does Google say "Google hasn't verified this app"?
Why Google shows this warning when you connect Gmail, and what to do.
Why does Microsoft say I need admin approval?
Your organization only allows apps its IT team approved. Here is what to ask for.
Why didn't unsubscribe work?
Why an unsubscribe request can fail, and what to do instead.
Why can't I undo a change?
Undo lasts 7 days and works once. Where to find it, and why it can fail.
Why does it say "Too many requests"?
The limits you might run into, and how long to wait.
Why does my AI say the inbox is not connected yet?
The inbox was added but has no working sign-in. Connect it, then sync.
Why does my AI app not see Inbox Triage?
The connector is missing, turned off, or signed out, or your email is not confirmed. Checks for each case.
My AI said it was not allowed to do that
The AI app blocked an action, such as adding an inbox. What that means and what to do.
Why does a page say "Link expired"?
Every link we or your AI give you works for a limited time and once. Here is how long each lasts and how to get a new one.
Troubleshooting: common questions
Quick fixes for the problems people hit most.