Fix a broken connection

Why do connections break?

• You changed your password, or revoked the app password.
• You removed Inbox Triage in your Google, Microsoft, or Apple account settings.
• Your provider ended the sign-in. Google may end Gmail sign-ins after about seven days. If Gmail shows Repair, sign in again.
• Your organization changed which apps are allowed.

How do I repair it?

1. Open Inboxes. The broken inbox shows the last error under its status.
2. Choose Repair, or Connect if no sign-in is stored.
3. Sign in again, or enter a new app password on the private form.
4. Choose the refresh button on the inbox to check it works.

Your AI can do the same thing: ask it to reconnect the inbox, and it gives you the same link.

What do I see while it is broken?

We never swap in sample data for a real inbox that stopped working. The inbox shows the error and waits for you. If the refresh button says the inbox needs to be reconnected first, no sync was started.

Still stuck? See Why is my inbox not showing new mail?