Inbox TriageFix a broken connection
If an inbox shows Error or a Repair button, the stored sign-in stopped working.
Choose Repair (or Connect) and sign in again. Your settings and label stay the same.
Why connections break
- You changed your password, or revoked the app password.
- You removed Inbox Triage in your Google, Microsoft, or Apple account settings.
- Your provider expired the sign-in. While an app is in Google's testing mode, Google ends its sign-ins after about seven days, so you may need to reconnect Gmail on that schedule.
- Your organization changed which apps are allowed.
Repair it
- Open Inboxes. The broken inbox shows the last error under its name.
- Choose Repair, or Connect if no sign-in is stored.
- Sign in again, or enter a new app password on the private form.
- Choose the refresh button or Retry sync to check it works.
Your AI can do the same thing: ask it to reconnect the inbox, and it gives you the same link.
What you see meanwhile
We never swap in sample data for a real inbox that stopped working. The inbox shows the error and waits for you. If the refresh button says the inbox needs to be reconnected first, no sync was started.
Still stuck? See Sync is not updating.
Still stuck? Email help@getinboxtriage.com.