What gets synced

Inbox Triage keeps the newest 300 or so messages in each synced folder: Inbox, Sent, and Drafts by default. Spam and Trash are never synced. Your AI can reach older mail by searching or loading more.

Last updated

How much mail is synced?

  • About 300 of the newest messages per folder.
  • Gmail starts with 40 and fills in over its first few syncs.
  • Default folders: Inbox, Sent, and Drafts. Your AI can switch to other folders or Gmail labels for you.
  • Spam and Trash are never synced or searched.

We store headers, a plain-text copy of each message, and attachment names and sizes. Attachment files are never stored. They are fetched only when you ask for one.

Does syncing mark my mail as read?

No. Syncing never marks mail as read. Your unread counts in Gmail, Outlook, or iCloud stay as they are.

Can my AI reach older mail?

  • Search in Gmail and Outlook: your AI searches all your mail at the provider except Spam and Trash, by words, sender, or subject.
  • Search in iCloud and IMAP: it searches your synced folders (Inbox, Sent, Drafts) on the server, including older mail there. To search Archive or another folder, ask your AI to search that folder by name.
  • Search matches are added to the synced copy so your AI can open them.
  • Load older: your AI can pull older messages into one folder, up to 1000 per folder. This is not available for Outlook yet.

How often does it sync?

Mail syncs in the background every 30 minutes, the same for every plan. Your AI can also sync when it needs fresh mail, and you can choose the refresh button on Inboxes.

Still stuck? Email help@getinboxtriage.com.