Why is my inbox not showing new mail?

How often does it check for new mail?

Inbox Triage checks each connected inbox for new mail about every 30 minutes. You or your AI can also sync at any time.

What does the inbox status mean?

• Connected with "Synced 5m ago": the sync is working. Choose the refresh button to fetch now.
• Syncing…: a sync is running. A large mailbox can take a few minutes. The page updates when it finishes.
• Error, with the reason in red under it, and a Repair button: the last sync failed, usually because the sign-in expired or was removed. Choose Repair and sign in again. See Fix a broken connection.
• Not connected with a Connect button: the inbox has no working sign-in. This also appears when an inbox that used to work lost its sign-in. Choosing refresh then says "This inbox needs to be reconnected first. No sync was started." Choose Connect.
• Paused: paused inboxes do not sync and your AI cannot see them. Choose Resume. If Resume is missing, the note under the status says why: your plan is full (pause another inbox or add one to your plan), or you have used this week's switches.

Which mail is never synced?

• Spam and Trash are never synced.
• Only the newest 300 or so messages per folder are kept. Older mail is reachable by search.
• Only the selected folders sync: Inbox, Sent, and Drafts by default. Mail your provider files into other folders or labels is not included unless you ask your AI to add them.
• A new Gmail inbox starts with 40 messages per folder and fills in over the next few syncs.

Why does it say "Synced less than a minute ago"?

If you choose refresh again right after a sync, it is skipped because there is nothing new yet. Wait a minute.

Why does my AI see old mail?

Ask it to sync the inbox first: "sync my Work Gmail and show me what's new."

Could my plan be the problem?

If your trial ended or a payment failed more than 7 days ago, your AI loses access. Check Settings. See Update your card, cancel, or fix a failed payment.

Still stuck? Email help@getinboxtriage.com with the inbox name and the error text.