Sync is not updating

1. Check the status

• Connected with "Synced 5m ago": the sync is working. Choose the refresh button to fetch now.
• Syncing…: a sync is running. A large mailbox can take a few minutes. The page updates when it finishes.
• Error or a Repair button: the sign-in stopped working. See Fix a broken connection.
• Not connected: the inbox has no sign-in yet. Choose Connect.
• Paused: paused inboxes do not sync. Choose Resume.

2. Messages you might expect but will not see

• Spam and Trash are never synced.
• Only the newest 300 or so messages per folder are kept. Older mail is reachable by search.
• Only the selected folders sync: Inbox, Sent, and Drafts by default. Mail your provider files into other folders or labels is not included unless you ask your AI to add them.
• A new Gmail inbox starts with 40 messages per folder and fills in over the next few syncs.

3. "Synced less than a minute ago"

If you choose refresh again right after a sync, we skip it because there is nothing new yet. Wait a minute.

4. Your AI sees old mail

Ask it to sync the inbox first: "sync my Work Gmail and show me what's new."

5. Your plan

If your trial ended or a payment failed more than 7 days ago, your AI loses access. Check Settings. See Update your card, cancel, or fix a failed payment.

Still stuck? Email help@getinboxtriage.com with the inbox label and the error text.