Inbox TriageWhy does a page say "Link expired"?
The link ran out of time or was already used. Approval links for a send last 2 hours, approvals for spam reports
and unsubscribes 15 minutes, connect forms 10 minutes, and password reset links 30 minutes. Ask your AI for a new link,
or start again on the website.
How long does each link last?
| Link | Lasts | To get a new one |
|---|---|---|
| Approval for a send | 2 hours | Ask your AI to draft it again. The old draft stays in your Drafts folder. |
| Approval for a spam report or an unsubscribe | 15 minutes | Ask your AI again. |
| Decide page for inbox zero | 30 minutes | Ask your AI to continue inbox zero. |
| Connect form for iCloud, Yahoo, AOL, or other IMAP mail | 10 minutes, and closes after 5 failed tries | Choose Connect or Repair on Inboxes, or ask your AI. |
| Attachment download | 15 minutes | Ask your AI for the attachment again. |
| Password reset | 30 minutes | Choose Request a new link on the page. |
| Email confirmation | 48 hours | Choose Send a new confirmation link in Settings. |
Each link works once. Opening an approval link that already did its job shows what happened, such as "Skipped. Nothing was sent.", instead of an error.
What does each message mean?
| The page says | What happened |
|---|---|
| "This approval link is no longer valid. It may already have been used, canceled, or expired." | An approval link for a send, spam report, or unsubscribe. Ask your AI for a new one. |
| "This link is no longer valid. It may already have been used or expired." | An inbox zero Decide page. Ask your AI for a new one. |
| "This send is no longer scheduled." | A send held under Send on my behalf was already sent, canceled, or expired. Check Waiting for you. |
| "This connect link is unknown or has expired." | The connect form ran out of time or was used. Start again from Inboxes. |
| "This reset link is invalid or has already been used." | Request a new reset link. |
| "This confirmation link is invalid or has already been used." | If you are signed in and your email shows as confirmed in Settings, you are done. If not, send a new link. |
| "This download link has expired or is not valid." | Ask your AI for the attachment again. |
Why can't I get another email link?
Reset and confirmation emails are limited to 3 an hour for each address. Past that, the page says "We already sent several emails to this address in the last hour. Wait a while, then try again." Check your spam folder for the earlier email first.
Why does a connect link say "Different account"?
A connect link only works for the Inbox Triage account that asked for it, and nothing was connected. Sign in to that account, or ask your AI for a new link from the account you are using.
Still stuck? Email help@getinboxtriage.com.