Troubleshooting: common questions

Why does it say "Confirm your email address first"?

Your email address is not confirmed yet, so you cannot add inboxes, connect an AI app, create API keys, or add passkeys. Open the link we emailed you, or send a new one from Settings, then try again. See Why does my AI app not see Inbox Triage?

My admin blocked Inbox Triage. What now?

Your IT admin has to approve it. For Microsoft 365 they approve it in Microsoft Entra. For Google Workspace they allow it in the Google admin console. Then choose Connect again. See Why does Microsoft say I need admin approval?

Why is my new mail not showing up?

Check the inbox status on the Inboxes page. If it shows Error, choose Repair and sign in again. If it shows Not connected, choose Connect. Otherwise choose the refresh button, or ask your AI to sync.

Why does Google say it has not verified the app?

Google warns about apps that ask for mail access until it finishes reviewing them. Choose Advanced on that screen to continue, if you trust Inbox Triage.

Why did my iCloud password not work?

iCloud needs an app-specific password from appleid.apple.com, not your Apple ID password. Make one and enter it on the connect form. A connect link closes after 5 wrong tries, so ask for a new one if it does.

Why can I not undo something?

Undo lasts 7 days and works once per change. After that, move the message back in your mail app.

Why do I need to reconnect Gmail?

Google ended the sign-in. This happens if you changed your password or removed access, and while an app is in Google's testing mode it can happen about every seven days. Choose Repair and sign in again.