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Why does my AI say the inbox is not connected yet?

The inbox was added but never signed in, or its sign-in was removed. Open Inboxes, choose Connect on that inbox and sign in, then sync. You can also ask your AI for a connect link, which lasts 10 minutes.

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What does the message mean?

Your AI got this reply: "This inbox is not connected yet. Connect it from Inboxes, or ask the agent for a connect link, then sync." Inbox Triage knows the address, but has no working sign-in for it, so it cannot read any mail.

How do I fix it?

  1. Open Inboxes. The inbox shows Not connected.
  2. Choose Connect and sign in with your provider. For iCloud, use an app-specific password.
  3. Choose the refresh button, or ask your AI to sync the inbox.
  • A connect link from your AI lasts 10 minutes. Ask for a new one.
  • A password link closes after 5 wrong tries. Ask for a new one, and for iCloud make sure you use an app-specific password.
  • If it says "Confirm your email address first. Use the link we emailed you, or send a new one from Settings.", confirm your email first. See Why does my AI app not see Inbox Triage?
  • If the sign-in stops at Google or Microsoft, see Fix a broken connection.

Inboxes that were added but never connected still count toward your plan's inbox limit. If you do not need one, remove it on Inboxes.

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Still stuck? Email help@getinboxtriage.com.