Update your card, cancel, or fix a failed payment

Update your card

1. Open Settings and find Billing.
2. Choose Update card, enter the new card, and choose Save card.

The card form is Stripe's. Your card number goes straight to Stripe. On some accounts the button reads Update card or cancel and opens Stripe's billing page instead.

Cancel

1. In Billing, choose Cancel plan.
2. Read the date your plan ends, then choose Cancel at the end of the month.

Until that date everything keeps working. After it, your AI can no longer use your inboxes, and you are not charged again. There are no partial refunds.

Changed your mind? Choose Keep my plan in Billing any time before the end date. After a plan has ended, choose Resubscribe.

When a payment fails

If a charge is declined, Settings shows "Your last payment did not go through." Your AI keeps working for 7 days so nothing breaks mid-task. After that, your AI loses access until the payment goes through.

1. Choose Update payment method.
2. Save a working card. We retry the payment right away.

To delete your account entirely, see Delete your account.