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Update your card, cancel, or fix a failed payment

In Settings, under Billing, choose Update card to change your card or Cancel plan to cancel. Your plan stays active until the end of the billing period you have paid for, and there are no partial refunds except where the law requires it.

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Update your card

  1. Open Settings and find Billing.
  2. Choose Update card, enter the new card, and choose Save card.

The card form is Stripe's. Your card number goes straight to Stripe.

If you see Update card or cancel instead of Update card, it opens Stripe's billing page. Change your card or cancel there. On those accounts, Update payment method opens the same page when a payment fails.

Cancel

  1. In Billing, choose Cancel plan.
  2. Read the date your plan ends, then choose Cancel at the end of the billing period.

Until that date everything keeps working. After it, your AI can no longer use your inboxes, and you are not charged again. There are no partial refunds.

Changed your mind? Choose Keep my plan in Billing any time before the end date. After a plan has ended, choose Resubscribe.

When a payment fails

If a charge is declined, Settings shows "Your last payment did not go through." Your AI keeps working for 7 days so nothing breaks mid-task. After that, your AI loses access until the payment goes through. Your AI may tell you: "Your last payment did not go through. Update your card in Settings to keep your agent connected."

  1. Choose Update payment method.
  2. Save a working card. We retry the payment right away.

To delete your account entirely, see Delete your account.

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Still stuck? Email help@getinboxtriage.com.