Why does my AI app not see Inbox Triage?

What should I check?

1. Is it added as a connector? The URL has to go in the app's settings. See How connecting an AI app works.
2. Is it on for this chat? Many apps let you choose which connectors a chat can use.
3. Did the sign-in finish? Connect again and choose Allow at the end.
4. Was it disconnected? Check Connected agents in Settings. If the app is missing, connect it again.
5. Is your email confirmed? See the next section.
6. Is your plan active? After the trial ends, or 7 days after a failed payment, your AI loses access.

Why does it say "Confirm your email address first"?

The full message is "Confirm your email address first. Use the link we emailed you, or send a new one from Settings." Until your email is confirmed, you cannot connect an AI app, add an inbox, create an API key, or add a passkey.

1. Open Settings. Under Your account, an unconfirmed address has an Unconfirmed badge next to Email.
2. Open the confirmation link we emailed you. If you cannot find it, check spam, then choose Send a new confirmation link at the top of Settings. You can send at most 3 per hour.
3. Try connecting again.

If you signed up with Google, your email is already confirmed.

Your AI sees Inbox Triage but no mail

Check that at least one inbox is connected and not paused on Inboxes. Paused inboxes are hidden from your AI. If your AI says "This inbox is not connected yet", see Why does my AI say the inbox is not connected yet?

Your AI says it was not allowed to do something

That refusal comes from the AI app's own rules. See My AI said it was not allowed to do that.

A sign-in link from your AI expired

Links your AI gives you for connecting an inbox last 10 minutes. A password link also closes after 5 wrong tries. Ask for a new one, and for iCloud make sure you use an app-specific password. You can also choose Connect on Inboxes.