Security and privacy: common questions

Is it safe to give an AI access to my email?

Inbox Triage keeps your passwords out of the chat, needs your approval before anything sends, and lets you undo changes for 24 hours. The mail your AI reads goes to your AI provider, so choose one you trust. See the full answer.

What can the AI see?

The mail synced from the inboxes you connect (about 300 of the newest messages per folder), plus anything it finds when it searches. It never sees Spam, Trash, or your passwords.

Do you store my email?

We store a recent window of messages as plain text, encrypted sign-ins, and attachment names. We do not store attachment files or your full mailbox.

Do you train AI on my email?

No. Inbox Triage never trains or improves any AI model with your mail, and does not run its own AI on it.

Can Inbox Triage staff read my email?

Only if you ask us to look at a specific message, it is needed for security or to investigate abuse, or the law requires it.

How do I stop an AI app from reading my email?

In Settings, under Connected agents, choose Disconnect next to the app. Its access ends right away.

Is Inbox Triage SOC 2 or HIPAA compliant?

No. We do not hold SOC 2 today, and HIPAA is out of scope. We publish the controls we ship on the Security page.